Terms of ordering

We only accept orders on rainbowcandy.lv

About

SIA Rainbow Candy,  Reg Nr: 40203465560
Email: [email protected]
Store and post address: Latgales Iela 267, LV-1063, Riga


Price

All prices are stated in EUR and includes 21 % VAT.  Rainbow Candy reserves the right to adjust the prices or set a special price for goods without prior notification. The price of the goods are valid at the time of order. If due to incorrect product prices being published in the web shop, Rainbow Candy will inform the buyer that the order can't be full filled.


Payment

We accept only card payments. VISA & MasterCard.


Ordering

When an order has been made in the webshop, a confirmation email will be sent to the provided email. If the order is not correct the buyer is advised to contact us at [email protected]. An order is deemed final when the payment has been confirmed. If full payment of order hasn't been received, Rainbow Candy will cancel the order.

In the case of an item is out of stock, Rainbow Candy will inform the customer and reimburse the cost.


Delivery

At the time of ordering, the customer chooses the delivery method and address. Due to weight and size limitations on the order, some delivery options may not be available. Some delivery options might come with added expenses to the order.

Rainbow Candy will try to ship your order as fast as possible,  normally within the same day if you place your order by 12:00. All orders placed after 12:00, will be processed the next day.

 If you have not revived a confirmation of shipping 2 working days you should contact us.

A package that has not been picked up from the selected delivery point will be returned to the store and no reimbursement will be made to the buyer. It is important that you contact us if you have not received the tracking information for your order.


Allergy and nutritional information

Rainbow Candy strives to always give the customer correct information about the goods we sell. If a candy assortment contains nuts or other allergens, we will clearly state so.

Rainbow Candy reserves the right to update and change the nutritional values and allergens as they are updated by the producer. The correct information will always be printed on the box.

Due to the nature of the store and all goods being processed in the same warehouse contamination may occur. We therefore strongly recommend customers with allergy to only order fabric sealed boxes.

Please contact us for any questions regarding allergens.


Effect of temperature

We would like to draw your attention to the fact that the customer must assess the weather and temperature, which may affect the quality of the product at the time of delivery, and we also invite you to remove the orders from the parcel lockers in the shortest possible time.


Right of withdrawal

The customer has the right to send back orders for up to 14 days after purchase. When the order has been returned to the warehouse we will reimburse the customer within 30 days to the same payment card used.

The right of withdrawal does not apply to the following:

  • When the package containing the goods have been opened
  • On goods that have short expiry date
  • Custom order of goods outside of the normal items sold in the web shop


Integrity Policy

Rainbow Candy collects only the information needed to send the order to the customer. The data is only shared with the delivery company to complete the order

Rainbow Candy does not store payment information